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Cookie Policy

Cookie Policy

This website auroralighting.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, we are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you press the accept button on Our Cookie pop-up. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

  1. DEFINITIONS AND INTERPRETATION
    1. In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
    ”Cookie“means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
    ”Cookie Law“means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) ;
    “personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and
    “We/Us/Our”means Aurora Lighting UK Limited, a limited company registered in England under company number 14279450, whose registered address is 6 Little Burrow, Welwyn Garden City, England, AL7 4SW.
  2. INFORMATION ABOUT US
    1. Our Site is owned and operated Aurora Lighting UK Limited, a limited company registered in England under company number 14279450, whose registered address is 6 Little Burrow, Welwyn Garden City, England, AL7 4SW.
    2. We are regulated by the Information Commissioner’s Office (ICO) of the United Kingdom.
  3. HOW DOES OUR SITE USE COOKIES?
    1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
    2. By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for site preferences and usage analytics. For more details, please refer to section 4 below.
    3. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
      1. Strictly Necessary Cookies

        A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

      2. Analytics Cookies

        It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

      3. Functionality Cookies

        Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

      4. Targeting Cookies

        It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

      5. Third Party Cookies

        Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

      6. Persistent Cookies

        Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

      7. Session Cookies

        Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

    4. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy
    5. For more specific details of the Cookies that We use, please refer to the table below.
  4.  WHAT COOKIES DOES OUR SITE USE?
    1. The following first party Cookies may be placed on your computer or device:
      Name of CookiePurpose & TypeStrictly Necessary
      aurora_countryTo store user country information & show the relevant geographical webpage based on their LocationNo
      aurora_product_compareTo enable comparisons of products selected by the user on our product databaseNo
      ASP.NET_SessionIdThis identifies the browser during the session in order to provide the pages to itYes
      NOPCOMMERCE.AUTHUsed to manage page content sent to the browser during the sessionYes
      NOP.CustomerUsed to identify a unique sessionYes
      _RequestVerficationTokenUsed to protect the website against cross browser attacksYes
    2. The following third party Cookies may be placed on your computer or device:
      Name of CookiePurpose & TypeProviderType of Cookie
      _gaDistinguishes the current domain, start and end of a session, traffic source, unique visitors, when you visited lastGoogle Inc.Analytics
      _gatUsed to throttle the request rate and ensure the site can manage high trafficGoogle Inc.Analytics
      _gidAssigns a unique identifier to each userGoogle Inc.Analytics
      _hjIncludedInSampleWorks with _gid to uniquely identify a visitor during a single browser sessionGoogle IncAnalytics
      DSIDUsed to prevent content being shown to the same user more than once in the same sessionDoubleclick by GoogleAdvertising
      IDECollects the particular interests of the user in order to present them with content based on their preferencesDoubleclick by GoogleAdvertising
      PREFTracks user preferences to serve up related content or adverts within an embedded YouTube videoYoutubeFunctional
      Visitor_info1_LiveHelps to track the number of views for a particular videoYoutubeFunctional
      YSCHelps to track the number of views for a particular videoYoutubeFunctional
    3. Our Site uses analytics services provided by Alphabet Inc and its subsidiaries, Google Inc and Youtube Inc. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
  5. CONSENT AND CONTROL
    1. Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
    2. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
    3. The links below provide instructions on how to control Cookies in all mainstream browsers:
      1. Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
      2. Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
      3. Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
      4. Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
      5. Safari (iOS): https://support.apple.com/en-gb/HT201265
      6. Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
      7. Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
  6. CHANGES TO THIS COOKIE POLICY
    1. We may alter this Cookie Policy at any time. If We do so, a new pop-up will appear notifying you that the Cookies have been changed and you will be requested to consent to the placing of new Cookies on your system. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
    2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions of the current and in effect shall prevail unless it is expressly stated otherwise.
  7. FURTHER INFORMATION
    1. If you would like to know more about how We use Cookies, please contact Us at support@auroralighting.com
    2. For more information about privacy, data protection and our terms and conditions, please visit the following:
      1. Privacy Policy
      2. Terms and conditions
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On-site Warranty
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Enquiry Form

On-Site Warranty Form

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our Commercial products. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team.

Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair, or rectify products, which are deemed to be defective because of a material or manufacturing fault.

Registration ensures you get the most from your product. Simply complete and submit the information below.

Terms & Conditions

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our selected Commercial & Industrial luminaires. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team. Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair or rectify products, which are deemed to be defective because of a material or manufacturing fault, subject the following Terms & Conditions:

Three Year ‘On-Site’ Warranty

•  All Commercial range products (as per our latest catalogue) that hold a 5-yearstandard warranty (excluding the Cosmos LITE Range)

•  The 3-year on-site warranty is applicable to products purchased from 1st June 2023, subject to the conditions outlined below.

•  Applies only to new products from the date of purchase from an Aurora Lighting UK Limited authorised wholesaler. Goods must be registered within 3 months of purchase date.

•  The warranty applies to goods purchased in the United Kingdom only.

•  The on-site warranty is not available to products that were purchased second hand, at an auction, or any other means.

•  The 3 year ‘on-site’ warranty applies in addition to the Terms and Conditions of our standard product warranty.

•  This policy includes replacement product and on-site charges for Aurora Lighting UK Limited approved technicians, or authorised agents that relate to faulty Aurora Lighting UK Limited products which have been installed for their intended purpose.

•  Aurora Lighting UK Limited shall only be liable for repair costs carried out by Aurora Lighting UK Limited approved technicians or authorised agents. Aurora Lighting UK Limited must receive a quotation and agree upon the amount on the quote before any replacement works commence. Any unauthorised costs or invoices will not be accepted by Aurora Lighting UK Limited.

•  This 3 year ‘on-site’ warranty is non-transferrable and is only applicable to the registered warranty holder.

•  On making an on-site warranty claim, these documents are required:

o   a. proof of purchase.
o   b. proof of registration number.
o   c. electrical installation certificate, as per BS 7671;
o   d. electrical installation condition report, as per BS 7671;

 

The below are the 3 Year ‘On-Site’ Warranty exclusions.


•  Faults caused by the installer through installation errors including, but not limited to, connection to an incorrect or unstable power supply.

•  Responsibility if replacement of goods provides “mismatch” due to discontinuation of previous product.

•  Non-compliance with installation and safety regulations given in the installation instructions and BS 7671

•  If the product has not been installed by a qualified electrician if applicable by law or regulation or as instructed by Aurora Lighting UK Limited

•  Inappropriate use or intentional damage by the owner or third parties.

•  Repairs carried out by parties other than an Aurora Lighting UK Limited authorised representative.

•  Cost of access equipment for replacement or repair.

•  External influences (e.g., weather, transit damage).

•  Accidental damage.

•  Emergency lighting batteries.

•  Exceeding the product’s usage limitations.

•  Cost of disruption to company operating.

•  Delivery issues of product or its accessories.

Each claim will be reviewed accordingly and all final decisions on Warranty claims are made by Aurora Lighting UK Limited.
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