Search
Close this search box.

Our Brands

VERSATILE LIGHTING INNOVATIONS

Aurora Lighting, a specialist designer and manufacturer of LED lighting for the trade market. Aurora Lighting has an incredible product portfolio suitable for the lighting industry. Focusing purely on the UK, Aurora can meet the specific needs of the local market. This has been made possible thanks to the recent acquisition of Aurora by the Galaed Group, which has given the company the commercial and financial backing it needs to be stronger than ever.

Read more

TRUSTED, EFFICENT, AFFORDABLE

WE LISTENED AND WE’RE BACK! Enlite is excited to announce the launch of a brand new range of essential lighting products, at an affordable price. Enlite stands at the forefront once again, providing a cost-effective range of great value products to suit both residential and smaller commercial installations. Our primary focus is on delivering a variety of everyday products that seamlessly blend cost-effectiveness with proven performance.

Read more

TAILORED ARCHITECTURAL LIGHTING

Welcome to the world of Europole Lighting, where innovation meets heritage. As we make our entrance into the UK market, in partnership with Aurora Lighting, we bring an established legacy and a future of possibilities. For nearly three decades, Europole has illuminated spaces with lighting, evolving with the times to embrace LED technology. Our roots in the Galaed Group since 1989 have been marked by a commitment to excellence and quality.

Read more

DYNAMIC, PERSONALISED, EV CHARGING

Designed and developed in Britain for use in UK domestic settings, Seren EV Charger offers quality and an effortless fast charging solution. With a user-friendly and intuitive design, users benefit from clear instructions, easy installation, simple control and experienced technical support. With over 25 years of experience within the domestic electrical industry, the team at Seren offer a wealth of knowledge and expertise to both the installer and the homeowner.

Read more
Aurora Websites
Subscribe For The Latest News

For news on Aurora’s most recent prijects and products, and to find out about upcoming events we’re attending, sign up for regular updates.

Get In Touch

For further product and source or if you have a specific request, please complete our enquiry form below. Alternatively, please visit our contact page for global and address details.

Enquiry Form
On-site Warranty
Aurora trade
Facebook Twitter Youtube
can't find what you're looking for?
FAQS

© 2024 Aurora Ltd

Enquiry Form

On-Site Warranty Form

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our Commercial products. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team.

Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair, or rectify products, which are deemed to be defective because of a material or manufacturing fault.

Registration ensures you get the most from your product. Simply complete and submit the information below.

Terms & Conditions

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our selected Commercial & Industrial luminaires. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team. Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair or rectify products, which are deemed to be defective because of a material or manufacturing fault, subject the following Terms & Conditions:

Three Year ‘On-Site’ Warranty

•  All Commercial range products (as per our latest catalogue) that hold a 5-yearstandard warranty (excluding the Cosmos LITE Range)

•  The 3-year on-site warranty is applicable to products purchased from 1st June 2023, subject to the conditions outlined below.

•  Applies only to new products from the date of purchase from an Aurora Lighting UK Limited authorised wholesaler. Goods must be registered within 3 months of purchase date.

•  The warranty applies to goods purchased in the United Kingdom only.

•  The on-site warranty is not available to products that were purchased second hand, at an auction, or any other means.

•  The 3 year ‘on-site’ warranty applies in addition to the Terms and Conditions of our standard product warranty.

•  This policy includes replacement product and on-site charges for Aurora Lighting UK Limited approved technicians, or authorised agents that relate to faulty Aurora Lighting UK Limited products which have been installed for their intended purpose.

•  Aurora Lighting UK Limited shall only be liable for repair costs carried out by Aurora Lighting UK Limited approved technicians or authorised agents. Aurora Lighting UK Limited must receive a quotation and agree upon the amount on the quote before any replacement works commence. Any unauthorised costs or invoices will not be accepted by Aurora Lighting UK Limited.

•  This 3 year ‘on-site’ warranty is non-transferrable and is only applicable to the registered warranty holder.

•  On making an on-site warranty claim, these documents are required:

o   a. proof of purchase.
o   b. proof of registration number.
o   c. electrical installation certificate, as per BS 7671;
o   d. electrical installation condition report, as per BS 7671;

 

The below are the 3 Year ‘On-Site’ Warranty exclusions.


•  Faults caused by the installer through installation errors including, but not limited to, connection to an incorrect or unstable power supply.

•  Responsibility if replacement of goods provides “mismatch” due to discontinuation of previous product.

•  Non-compliance with installation and safety regulations given in the installation instructions and BS 7671

•  If the product has not been installed by a qualified electrician if applicable by law or regulation or as instructed by Aurora Lighting UK Limited

•  Inappropriate use or intentional damage by the owner or third parties.

•  Repairs carried out by parties other than an Aurora Lighting UK Limited authorised representative.

•  Cost of access equipment for replacement or repair.

•  External influences (e.g., weather, transit damage).

•  Accidental damage.

•  Emergency lighting batteries.

•  Exceeding the product’s usage limitations.

•  Cost of disruption to company operating.

•  Delivery issues of product or its accessories.

Each claim will be reviewed accordingly and all final decisions on Warranty claims are made by Aurora Lighting UK Limited.
(function($) { $(document).on('facetwp-loaded', function() { // Reinitialize any custom scripts after filtering console.log('FacetWP filter applied'); }); })(jQuery);