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RoHS Directive

RoHS Directive

The RoHS Directive restricts the use of certain hazardous substances. Our products meet, and in many cases, exceed, these and new industry standards.

Industrial Batteries

As a producer of industrial batteries under the Waste Batteries and Accumulators Regulations 2009, we Aurora Lighting UK Limited produce Nickel-cadmium (Ni-Cd) and Nickel-metal hydride (NI-MH) batteries. We are obliged to take back free-of-charge, waste industrial batteries supplied to an end user for treatment and recycling through our collection partners.

we are required to do this in any calendar year we place new industrial batteries on the market. If any of our customers or in certain cases other end users, require us to take back Industrial batteries, they should contact us at Aurora Lighting UK Limited.

we will agree the necessary arrangements for the return, proper treatment and recycling of the waste industrial batteries. To correctly dispose of Industrial Waste Batteries please contact your supplier or licenced waste contractor for further information on their takeback scheme. Aurora Lighting UK Limited does not levy any disposal charges to its customers for affected Waste Batteries related products. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate any such product from other waste types and recycle it responsibly.

Our emergency batteries are designed exclusively for professional, industrial usage.

Waste Take-back & Recycling

Aurora Lighting UK Limited is committed to a proactive take-back strategy. As such, we are financially contributing to the collection and recycling of end-of-life Aurora products, lamps, luminaires, batteries and packaging.

Depending on the individual scheme, we report weights and quantities of products, lamps, luminaires, batteries and packaging sold into the market and based on this data we calculate the costs we pay towards take-back and recycling.

To facilitate safe recycling, all our products are marked with information on substances or components that require special treatment in recycling or disposal.

Our partners are, within the UK and Eire: –

Ballast Directive

We have joined together with companies from across the lighting industry, the aim being to safeguard choice by ensuring that LED light engines made by different manufacturers are interchangeable.

EEL Directive

The Energy Efficiency Label is designed to make it easier to choose more energy-efficient products. The highest class also means higher quality standards. EEL helps to avoid the cost of poor quality products.

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For further product and source or if you have a specific request, please complete our enquiry form below. Alternatively, please visit our contact page for global and address details.

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On-site Warranty
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Enquiry Form

On-Site Warranty Form

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our Commercial products. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team.

Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair, or rectify products, which are deemed to be defective because of a material or manufacturing fault.

Registration ensures you get the most from your product. Simply complete and submit the information below.

Terms & Conditions

Aurora Lighting UK Limited offer you the opportunity to register for a 3 year on-site* warranty on our selected Commercial & Industrial luminaires. All our products are carefully tested and are subject to the rigorous checks by the Quality Assurance Team. Within the applicable Warranty period or 3 year on-site* warranty, Aurora will replace, repair or rectify products, which are deemed to be defective because of a material or manufacturing fault, subject the following Terms & Conditions:

Three Year ‘On-Site’ Warranty

•  All Commercial range products (as per our latest catalogue) that hold a 5-yearstandard warranty (excluding the Cosmos LITE Range)

•  The 3-year on-site warranty is applicable to products purchased from 1st June 2023, subject to the conditions outlined below.

•  Applies only to new products from the date of purchase from an Aurora Lighting UK Limited authorised wholesaler. Goods must be registered within 3 months of purchase date.

•  The warranty applies to goods purchased in the United Kingdom only.

•  The on-site warranty is not available to products that were purchased second hand, at an auction, or any other means.

•  The 3 year ‘on-site’ warranty applies in addition to the Terms and Conditions of our standard product warranty.

•  This policy includes replacement product and on-site charges for Aurora Lighting UK Limited approved technicians, or authorised agents that relate to faulty Aurora Lighting UK Limited products which have been installed for their intended purpose.

•  Aurora Lighting UK Limited shall only be liable for repair costs carried out by Aurora Lighting UK Limited approved technicians or authorised agents. Aurora Lighting UK Limited must receive a quotation and agree upon the amount on the quote before any replacement works commence. Any unauthorised costs or invoices will not be accepted by Aurora Lighting UK Limited.

•  This 3 year ‘on-site’ warranty is non-transferrable and is only applicable to the registered warranty holder.

•  On making an on-site warranty claim, these documents are required:

o   a. proof of purchase.
o   b. proof of registration number.
o   c. electrical installation certificate, as per BS 7671;
o   d. electrical installation condition report, as per BS 7671;

 

The below are the 3 Year ‘On-Site’ Warranty exclusions.


•  Faults caused by the installer through installation errors including, but not limited to, connection to an incorrect or unstable power supply.

•  Responsibility if replacement of goods provides “mismatch” due to discontinuation of previous product.

•  Non-compliance with installation and safety regulations given in the installation instructions and BS 7671

•  If the product has not been installed by a qualified electrician if applicable by law or regulation or as instructed by Aurora Lighting UK Limited

•  Inappropriate use or intentional damage by the owner or third parties.

•  Repairs carried out by parties other than an Aurora Lighting UK Limited authorised representative.

•  Cost of access equipment for replacement or repair.

•  External influences (e.g., weather, transit damage).

•  Accidental damage.

•  Emergency lighting batteries.

•  Exceeding the product’s usage limitations.

•  Cost of disruption to company operating.

•  Delivery issues of product or its accessories.

Each claim will be reviewed accordingly and all final decisions on Warranty claims are made by Aurora Lighting UK Limited.
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